You haven't searched anything yet.
The Patient Services Advocate functions in a patient communication role. Facilitates patient access to care throughout the registration, scheduling, and communicative processes. This role sets the tone for the entire patient experience by greeting patients and visitors and directing them accordingly, as well as all other patient access responsibilities. Appropriate and courteous facilitation of the patient care process to ensure delivery of an exceptional patient experience. Advocates and meets the needs of all patients and prioritizes the patient experience in response to a wide range of duties including but not limited to registration and pre-registration, adherence to financial and cash control policies, and building and maintaining collaborative relationships with internal and external clients, leading to unmatched services.
• Ensures that patient demographic, insurance information, verification and eligibility have been established and accurately documented.• Verifies pre-certifications and facilitates any required changes• Coordinates rescheduling in the event that prior-authorization is not obtained the day before scheduled treatment or diagnostics• Obtains financial clearance.• Collects deductibles, co-pays, and other fees associated with services provided, and/or facilitates referral to financial counseling. • Advanced Patient Liability Collection Performance and high achievement in productivity• Documents and communicates with clinical staff, physicians, administrators, and patients regarding insurance problems and/or discrepancies, and verifies all insurance information accurately.• Answers phones in a timely and professional manner and directs calls accordingly.• Welcome patients and their families and assist with the registration process.• Initiates and prepares correspondence as needed.• Ensures that the patient information is collected and that patients are aware of their rights to make decisions regarding their healthcare, conditions of admission, patient rights and financial responsibilities, hospital policies and procedures. • Adhere to infection control/ safety guidelines as well as patient confidentiality policies through HIPAA compliance.• Facilitates exceptional Patient Experience. • May perform other related duties as assigned.
EducationAssociate degree or equivalent experience preferred.
Minimum Work ExperienceService industry experience and healthcare experience is preferred.
Required Skills, Knowledge, and AbilitiesKnowledge: Current Procedural Terminology (CPT), Internal Classification of Diseases (ICD), Medical Terminology, EMR/ HER, HIPAA Current Regulatory Guidelines and Requirements.Skills: Organizational, Verbal and Written Communication, Detail Oriented, Analytical and Problem Solving, Office Software Applications. Customer-Service Oriented, Data Entry, Cycle Management
Other
$43k-53k (estimate)
05/28/2023
03/25/2025
arh.org
Hazard, KY
1,000 - 3,000
The job skills required for Patient Services Advocate include Patient Care, Customer Service, Scheduling, Problem Solving, Confidentiality, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Advocate positions, which can be used as a reference in future career path planning. As a Patient Services Advocate, it can be promoted into senior positions as a Case Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Advocate. You can explore the career advancement for a Patient Services Advocate below and select your interested title to get hiring information.